Returns & refunds
Draft template: sections marked [in brackets] must be completed by Ironcore Solutions Limited and reviewed before launch.
Return window
[Business to confirm: number of days for returns, and conditions — e.g. unused, original packaging, all accessories.]
Items that cannot be returned
[Business to confirm — commonly: opened software/licence keys, opened consumables (ink/toner), items damaged after delivery.]
Faulty items
Faulty items are handled under the warranty stated on the product page and our warranty policy. Your rights under the Consumer Protection Act, 2012 are not affected.
Refunds
Approved refunds are paid back to the original payment method (M-Pesa refunds go to the paying number). [Business to confirm processing time.]
To start a return contact us at solutionsironcore@gmail.com / 0795895052 with your order number.